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Delete Multiple Contacts

What this does​

This guide explains how to delete multiple contacts in Franmantra CRM.

Before you start​

  • Sign in to Franmantra with a role that has permission to use this area.
  • Confirm you are working in the correct Sub-account before making changes.

Steps​

  1. Access the Contacts module from the top navigation bar.
  2. This will display a list of all your contacts in the CRM.
  3. You can now proceed to select and manage your contacts as needed.
Contacts list pageContacts list page

2. Select an Individual Contact​

  1. Tick the checkbox that appears to the left of any contact name. This causes the bulk-action toolbar to appear.
Contacts list with a contact selectedContacts list with a contact selected

3. Select All Contacts​

  1. In the bulk-action toolbar, click Select all contacts. Every visible contact row will become highlighted.
Contacts list with multiple contacts selectedContacts list with multiple contacts selected

4. Trigger the Delete Action​

  1. Click the Delete (🗑) icon on the toolbar.

5. Confirm Deletion​

  1. A confirmation modal appears.
    • Type DELETE (all caps) in the text box.
    • Press Confirm to proceed.
Delete confirmation dialog for multiple contactsDelete confirmation dialog for multiple contacts

All selected contacts are moved to Trash. A success toast will be displayed in the upper-right corner.

Troubleshooting​

IssueResolution
Bulk-action toolbar not showingMake sure at least one contact checkbox is ticked.
Delete button disabledVerify you have deletion permission or that at least one contact is selected.
Modal says count doesn’t matchReload the page to sync the contact list before selecting all.

Result​

The change is saved in Franmantra CRM and is available to users with the right permissions.

Additional Troubleshooting​

  • If you cannot see the option, check your role permissions or ask an admin to update your access.
  • If the update does not appear immediately, refresh the page and confirm you are in the correct Sub-account.