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Reschedule Email or SMS

What this does​

This guide explains how to reschedule email or sms in Franmantra CRM.

Open a scheduled message and pick a new date and time for it.

Before you start​

  • Make sure the email or SMS is already scheduled.
  • Make sure you can open the correct contact record.

Steps​

  1. Open the Contact page from the header menu.
  2. Click the contact whose message you want to change.
  3. Find the scheduled email or SMS in the contact's communication history.
Contact communication history showing a scheduled email or SMS threadContact communication history showing a scheduled email or SMS thread
  1. Click the Reschedule option in that thread.
  2. Choose the new date, time, and timezone.
  3. Confirm the new schedule.
Reschedule form with date, time, timezone, and confirmation controlsReschedule form with date, time, timezone, and confirmation controls

What happens next​

The message moves to the new time on the Schedule page. You can still edit or delete it before it is sent.

Schedule page showing the message with its updated delivery timeSchedule page showing the message with its updated delivery time

Notes​

  • Use this when you want to change the send time without writing the message again.
  • Check the timezone before you confirm.

Result​

The change is saved in Franmantra CRM and is available to users with the right permissions.

Troubleshooting​

  • If you cannot see the option, check your role permissions or ask an admin to update your access.
  • If the update does not appear immediately, refresh the page and confirm you are in the correct Sub-account.